Return and Cancellation Policy

1. Ámbito

This policy applies to all digital products purchased through copypromt.com (HTML/CSS theme packages, PHP software packages, updates, and similar electronic content). No physical products are sold; therefore, shipping, delivery, and physical return processes are not covered. The policy, Contrato de Venta a Distanciais an integral complement and is applied together with the contracts you accept when placing an order.

2. Base Legal

The issue of returns in digital products is clearly regulated in Turkish legislation:

• La Ley de Protección al Consumidor n.º 6502 (TKHK) y el asociado Reglamento de Contratos a Distancia otorgan al consumidor en general un derecho de desistimiento de {D}.
• Pursuant to the regulation's article on contracts where the right of withdrawal cannot be exercised; "in contracts for services performed instantly in electronic media or for intangible goods delivered instantly to the consumer", que el consumidor perderá su derecho de desistimiento previously explicitly stated y lo ha aceptado expresamente al celebrar el contrato con el vendedor, el derecho de desistimiento no puede ejercerse.
• CopyPromt products are in the form of a license key and download link with payment approval intangible goods delivered immediatelyThe two mandatory confirmations made during the purchase step (contract confirmation + explicit acceptance of digital product return information) ensure the application of legal requirements and are recorded.

3. Casos en los que no se puede ejercer el derecho de desistimiento

The right of return and withdrawal does not exist in the following cases:

• If your license key has been generated and the package is ready for download — regardless of whether a download has been made or not the product is considered delivered; no returns/cancellations/exchanges are made.
• After payment is confirmed and the product is delivered "no longer needed", "didn't like it", "looking for something else", "my project was cancelled" return requests are not accepted for personal preference reasons such as
• The product not appearing as expected due to the customer's server environment, third-party plugins, outdated browsers, or customization efforts (situations where the product is not faulty) is not a reason for return. Before purchasing the product with live preview we offer the opportunity to test.
• No refunds will be issued to Customers whose account/license has been closed due to violation of license terms (resale, multi-project use, package sharing).
• Después de agotar los derechos de descarga (10 derechos de descarga), las nuevas solicitudes de descuento no son motivo de devolución; puedes renovar tu derecho gratuitamente solicitando soporte.

4. Proceso de Consentimiento Expreso (¿Cómo se Registra?)

Due to the legal burden of proof, our purchase flow is designed as follows:

1. On the purchase page, that the product is digital and non-refundable after delivery with a dark warning box se comunica.
2. Two in the form mandatory checkbox is found: (i) the Terms of Use, Privacy Policy, and Distance Sales Contract were read/accepted; (ii) the digital product will be delivered immediately and the right of withdrawal will be lost. The order button does not complete the transaction without checking the confirmation box; it is also verified on the system side.
3. En el registro del pedido se conservan la fecha y hora de las casillas marcadas, la dirección IP y los datos del pedido. Este registro puede presentarse como prueba en posibles disputas.
4. The digital product/refund warning is reiterated on your order page and payment step.

5. Excepciones proporcionadas por nosotros (Nuestra política de buena fe)

Although not legally required, we provide solutions in the following cases for customer satisfaction:

• Producto defectuoso: If there is a clear functional bug, missing file, or deviation from the description at the time of purchase; if you report it free and prioritized correction, si es necesario New Version/Update we provide. If a fix is not possible and the error renders the product's essential functionality unusable, a solution specific to your situation (product exchange or refund) is additionally evaluated — this is not a legal right of return, but a goodwill solution at the Seller's discretion.
• Technical Delivery Issue: If your license key is not working, the download fails, or the package won't open; your download right is renewed free of charge until the issue is resolved, and no additional fee is charged.
• Duplicate/Double Payment: If an accidental double payment is made for the same order, the excess amount is documented by is returned in full (3-5 días hábiles, excluidos los plazos bancarios).
• Cancellation by the Seller: If we discontinue the sale of the product or are unable to deliver it due to a technical obstacle, the payment will be fully refunded.
• Incorrect product: If you accidentally purchased another product and have not downloaded it yet, write to us on the same day; we will try to help you switch to the correct product with the remaining balance difference (this is a precaution, not a guarantee of return).

6. Cancelación antes de la confirmación del pago

Después de crear tu código de pedido, si aún no has pagado, no necesitas hacer nada — los pedidos no pagados se cancelan automáticamente por el sistema tras un período determinado y no generan deuda. Si pagaste pero la aprobación aún no se ha otorgado (producto no entregado), notifica tu solicitud de cancelación vía contact; una vez notificada, el proceso de aprobación se detiene y se te reembolsa el pago. Después de otorgada la aprobación y entregado el producto (el momento en que se genera tu clave de licencia), la cancelación y devolución se rigen por las reglas del artículo 3 y ya no pueden ejercerse.

7. Proceso de Reporte y Resolución de Problemas

Si tienes algún problema, contáctanos dentro de un plazo razonable desde la compra (preferiblemente dentro de 7 día) con tu código de pedido y una descripción/capturas del problema: Formulario de contacto o info@copypromt.com. Su solicitud se responde en 48 horas is responded to and resolved within 14 día is resolved within. The order of solution is: (1) technical support and fix, (2) update/redelivery, (3) product exchange, (4) discretionary refund in cases where the product's basic function cannot be performed and the defect cannot be remedied. This process does not change the situations where the right of return stated in clause 3 does not exist.

8. Aviso de Uso Inadecuado y Reembolso

As digital products can be downloaded and copied; after delivery, the bank will not accept "I did not receive the product" or "I want a refund" as a reason for chargeback (payment reversal) filing is misuse. In such applications; order records, checkbox logs (date-time + IP), and all delivery and download records are shared with the bank and legal authorities. In unjustified chargeback attempts, the license is immediately cancelled, la cuenta se cierra y por el uso de productos obtenidos ilegalmente legal recourse will be sought (infracción de derechos según el art. 5846 FSEK). En estos casos en los que no tienes derecho a devolución legal, contacta siempre a través del proceso del art. 7 — resolvamos juntos tu problema.

9. Quejas y Disputas

In all consumer disputes, including returns and cancellations, claims falling within the jurisdiction of Consumer Arbitration Boards are subject to Consumer Arbitration Boardor claims arising from it Consumer Courtscan be done. The consumer can access all approval records upon request during the dispute process. For general legal situations not specified in this policy text, Términos de Usothe relevant provisions of Article 9 shall apply.