Return and Cancellation Policy

1. Ambito

This policy applies to all digital products purchased through copypromt.com (HTML/CSS theme packages, PHP software packages, updates, and similar electronic content). No physical products are sold; therefore, shipping, delivery, and physical return processes are not covered. The policy, Contratto di Vendita a Distanzais an integral complement and is applied together with the contracts you accept when placing an order.

2. Base Giuridica

The issue of returns in digital products is clearly regulated in Turkish legislation:

• La Legge sulla tutela dei consumatori n. 6502 (TKHK) e il collegato Regolamento sui contratti a distanza concedono generalmente al consumatore un diritto di recesso di {D}.
• Pursuant to the regulation's article on contracts where the right of withdrawal cannot be exercised; "in contracts for services performed instantly in electronic media or for intangible goods delivered instantly to the consumer", che il consumatore perderà il diritto di recesso previously explicitly stated e lo ha espressamente accettato concluendo il contratto con il venditore, il diritto di recesso non può essere esercitato.
• CopyPromt products are in the form of a license key and download link with payment approval intangible goods delivered immediatelyThe two mandatory confirmations made during the purchase step (contract confirmation + explicit acceptance of digital product return information) ensure the application of legal requirements and are recorded.

3. Casi in cui il Diritto di Recesso non si Applica

The right of return and withdrawal does not exist in the following cases:

• If your license key has been generated and the package is ready for download — regardless of whether a download has been made or not the product is considered delivered; no returns/cancellations/exchanges are made.
• After payment is confirmed and the product is delivered "no longer needed", "didn't like it", "looking for something else", "my project was cancelled" return requests are not accepted for personal preference reasons such as
• The product not appearing as expected due to the customer's server environment, third-party plugins, outdated browsers, or customization efforts (situations where the product is not faulty) is not a reason for return. Before purchasing the product with live preview we offer the opportunity to test.
• No refunds will be issued to Customers whose account/license has been closed due to violation of license terms (resale, multi-project use, package sharing).
• After your 10 downloads are used up, new download requests are not a refund matter; request support and renew your right free of charge.

4. Processo di Consenso Esplicito (Come Registrarlo?)

Due to the legal burden of proof, our purchase flow is designed as follows:

1. On the purchase page, that the product is digital and non-refundable after delivery with a dark warning box è comunicato.
2. Two in the form mandatory checkbox is found: (i) the Terms of Use, Privacy Policy, and Distance Sales Contract were read/accepted; (ii) the digital product will be delivered immediately and the right of withdrawal will be lost. The order button does not complete the transaction without checking the confirmation box; it is also verified on the system side.
3. Nell'registro dell'ordine vengono conservati data e ora delle caselle spuntate, l'indirizzo IP e i dettagli dell'ordine. Questo registro può essere presentato come prova in eventuali controversie.
4. The digital product/refund warning is reiterated on your order page and payment step.

5. Eccezioni fornite da noi (La nostra politica di buona fede)

Although not legally required, we provide solutions in the following cases for customer satisfaction:

• Prodotto difettoso: If there is a clear functional bug, missing file, or deviation from the description at the time of purchase; if you report it free and prioritized correction, se necessario New Version/Update we provide. If a fix is not possible and the error renders the product's essential functionality unusable, a solution specific to your situation (product exchange or refund) is additionally evaluated — this is not a legal right of return, but a goodwill solution at the Seller's discretion.
• Technical Delivery Issue: If your license key is not working, the download fails, or the package won't open; your download right is renewed free of charge until the issue is resolved, and no additional fee is charged.
• Duplicate/Double Payment: If an accidental double payment is made for the same order, the excess amount is documented by is returned in full (3-5 giorni lavorativi, esclusi i tempi di transazione bancaria).
• Cancellation by the Seller: If we discontinue the sale of the product or are unable to deliver it due to a technical obstacle, the payment will be fully refunded.
• Incorrect product: If you accidentally purchased another product and have not downloaded it yet, write to us on the same day; we will try to help you switch to the correct product with the remaining balance difference (this is a precaution, not a guarantee of return).

6. Cancellazione prima dell'approvazione del pagamento

Dopo la creazione del codice d'ordine, se non hai ancora pagato, non devi fare nulla — gli ordini non pagati vengono annullati automaticamente dal sistema dopo un certo periodo e non generano debiti. Se hai pagato ma l'approvazione non è ancora stata concessa (prodotto non consegnato), segnala la richiesta di annullamento tramite contact; una volta segnalata, il processo di approvazione viene interrotto e il pagamento ti viene rimborsato. Dopo l'approvazione e la consegna del prodotto (nel momento in cui viene generata la tua chiave di licenza), annullamento e reso sono soggetti alle regole dell'articolo 3 e non possono più essere esercitati.

7. Segnalazione Problemi e Processo di Risoluzione

Se riscontri un problema, contattaci entro un tempo ragionevole dall'acquisto (preferibilmente entro 7 giorno) con il tuo codice d'ordine e una descrizione/screenshot del problema: Contact Form o info@copypromt.com. La tua richiesta riceve risposta entro 48 ore is responded to and resolved within 14 giorno is resolved within. The order of solution is: (1) technical support and fix, (2) update/redelivery, (3) product exchange, (4) discretionary refund in cases where the product's basic function cannot be performed and the defect cannot be remedied. This process does not change the situations where the right of return stated in clause 3 does not exist.

8. Avviso di Uso Inappropriato e Chargeback

As digital products can be downloaded and copied; after delivery, the bank will not accept "I did not receive the product" or "I want a refund" as a reason for chargeback (payment reversal) filing is misuse. In such applications; order records, checkbox logs (date-time + IP), and all delivery and download records are shared with the bank and legal authorities. In unjustified chargeback attempts, the license is immediately cancelled, l'account viene chiuso e per l'uso di prodotti ottenuti illegalmente legal recourse will be sought (violazione dei diritti nell'ambito del FSEK n. 5846). Invece di tali situazioni in cui non hai diritto a un rimborso legale, contattaci sempre tramite il processo di cui al punto 7 — risolviamo insieme i tuoi problemi.

9. Reclami e Controversie

In all consumer disputes, including returns and cancellations, claims falling within the jurisdiction of Consumer Arbitration Boards are subject to Consumer Arbitration Boardor claims arising from it Consumer Courtscan be done. The consumer can access all approval records upon request during the dispute process. For general legal situations not specified in this policy text, Termini di utilizzothe relevant provisions of Article 9 shall apply.