Return and Cancellation Policy

1. Geltungsbereich

This policy applies to all digital products purchased through copypromt.com (HTML/CSS theme packages, PHP software packages, updates, and similar electronic content). No physical products are sold; therefore, shipping, delivery, and physical return processes are not covered. The policy, Fernabsatzvertragis an integral complement and is applied together with the contracts you accept when placing an order.

Rechtsgrundlage

The issue of returns in digital products is clearly regulated in Turkish legislation:

• Das Gesetz Nr. 6502 zum Schutz der Verbraucher (TKHK) und die zugehörige Fernabsatzverordnung räumen dem Verbraucher generell ein {D}es Rücktrittsrecht ein.
• Pursuant to the regulation's article on contracts where the right of withdrawal cannot be exercised; "in contracts for services performed instantly in electronic media or for intangible goods delivered instantly to the consumer", dass der Verbraucher sein Widerrufsrecht verliert previously explicitly stated und dies durch den Vertragsabschluss mit dem Verkäufer ausdrücklich akzeptiert hat, besteht kein Rücktrittsrecht.
• CopyPromt products are in the form of a license key and download link with payment approval intangible goods delivered immediatelyThe two mandatory confirmations made during the purchase step (contract confirmation + explicit acceptance of digital product return information) ensure the application of legal requirements and are recorded.

3. Fälle, in denen das Widerrufsrecht nicht ausgeübt werden kann

The right of return and withdrawal does not exist in the following cases:

• If your license key has been generated and the package is ready for download — regardless of whether a download has been made or not the product is considered delivered; no returns/cancellations/exchanges are made.
• After payment is confirmed and the product is delivered "no longer needed", "didn't like it", "looking for something else", "my project was cancelled" return requests are not accepted for personal preference reasons such as
• The product not appearing as expected due to the customer's server environment, third-party plugins, outdated browsers, or customization efforts (situations where the product is not faulty) is not a reason for return. Before purchasing the product with live preview we offer the opportunity to test.
• No refunds will be issued to Customers whose account/license has been closed due to violation of license terms (resale, multi-project use, package sharing).
• Nach Ablauf des Download-Rechtes (10 Download-Rechte) sind neue Download-Anträge kein Rückgabegrund; Sie können Ihr Recht kostenlos erneuern, indem Sie Support anfordern.

4. Einwilligungsprozess (Wie wird er festgehalten?)

Due to the legal burden of proof, our purchase flow is designed as follows:

1. On the purchase page, that the product is digital and non-refundable after delivery with a dark warning box wird mitgeteilt.
2. Two in the form mandatory checkbox is found: (i) the Terms of Use, Privacy Policy, and Distance Sales Contract were read/accepted; (ii) the digital product will be delivered immediately and the right of withdrawal will be lost. The order button does not complete the transaction without checking the confirmation box; it is also verified on the system side.
3. Im Bestelldatensatz werden das Datum-Uhrzeit der Bestätigungen, die IP-Adresse und die Bestelldaten gespeichert. Dieser Datensatz kann bei möglichen Streitfällen als Beweis vorgelegt werden.
4. The digital product/refund warning is reiterated on your order page and payment step.

5. Von uns angebotene Ausnahmen (Unsere Glaubwürdigkeitsrichtlinie)

Although not legally required, we provide solutions in the following cases for customer satisfaction:

• Defektes Produkt: If there is a clear functional bug, missing file, or deviation from the description at the time of purchase; if you report it free and prioritized correction, falls erforderlich New Version/Update we provide. If a fix is not possible and the error renders the product's essential functionality unusable, a solution specific to your situation (product exchange or refund) is additionally evaluated — this is not a legal right of return, but a goodwill solution at the Seller's discretion.
• Technical Delivery Issue: If your license key is not working, the download fails, or the package won't open; your download right is renewed free of charge until the issue is resolved, and no additional fee is charged.
• Duplicate/Double Payment: If an accidental double payment is made for the same order, the excess amount is documented by is returned in full (3-5 Werktage, Banklaufzeiten ausgenommen).
• Cancellation by the Seller: If we discontinue the sale of the product or are unable to deliver it due to a technical obstacle, the payment will be fully refunded.
• Incorrect product: If you accidentally purchased another product and have not downloaded it yet, write to us on the same day; we will try to help you switch to the correct product with the remaining balance difference (this is a precaution, not a guarantee of return).

6. Stornierung vor Zahlungseingang

Nach Erstellung Ihres Bestellcodes müssen Sie noch nichts unternehmen, wenn Sie noch nicht bezahlt haben — unbezahlte Bestellungen werden nach einer bestimmten Frist automatisch vom System storniert und verursachen keine Schulden. Haben Sie bezahlt, die Freigabe aber noch nicht erfolgte (Produkt nicht geliefert), melden Sie Ihre Stornierungsanfrage über contact; nach der Meldung wird der Freigabeprozess gestoppt und Ihre Zahlung erstattet. Nach Erteilung der Freigabe und Lieferung des Produkts (Moment der Erstellung des Lizenzschlüssels) unterliegen Stornierung und Rückgabe den Regeln in Artikel 3 und können nicht mehr ausgeübt werden.

7. Meldung von Problemen und Lösungsprozess

Wenn Sie ein Problem erleben, kontaktieren Sie uns innerhalb angemessener Zeit nach dem Kauf (vorzugsweise innerhalb von 7 Tag(e)) mit Ihrem Bestellcode und einer Beschreibung/Screenshots des Problems: Kontaktformular oder info@copypromt.com. Ihre Anfrage wird innerhalb von 48 Stunden is responded to and resolved within 14 Tag(e) is resolved within. The order of solution is: (1) technical support and fix, (2) update/redelivery, (3) product exchange, (4) discretionary refund in cases where the product's basic function cannot be performed and the defect cannot be remedied. This process does not change the situations where the right of return stated in clause 3 does not exist.

8. Warnung vor Missbrauch und Chargeback

As digital products can be downloaded and copied; after delivery, the bank will not accept "I did not receive the product" or "I want a refund" as a reason for chargeback (payment reversal) filing is misuse. In such applications; order records, checkbox logs (date-time + IP), and all delivery and download records are shared with the bank and legal authorities. In unjustified chargeback attempts, the license is immediately cancelled, das Konto wird geschlossen und für die Nutzung illegal erlangter Produkte legal recourse will be sought (Verletzung von Rechten im Rahmen des FSEK Nr. 5846). In solchen Fällen, in denen Sie kein gesetzliches Rückgaberecht haben, wenden Sie sich bitte immer gemäß Abschnitt 7 an uns — lassen Sie uns gemeinsam Probleme lösen.

9. Beschwerde und Streitigkeit

In all consumer disputes, including returns and cancellations, claims falling within the jurisdiction of Consumer Arbitration Boards are subject to Consumer Arbitration Boardor claims arising from it Consumer Courtscan be done. The consumer can access all approval records upon request during the dispute process. For general legal situations not specified in this policy text, Nutzungsbedingungenthe relevant provisions of Article 9 shall apply.