Return and Cancellation Policy

1. Scope

This policy applies to all digital products purchased through copypromt.com (HTML/CSS theme packages, PHP software packages, updates, and similar electronic content). No physical products are sold; therefore, shipping, delivery, and physical return processes are not covered. The policy, Distance Selling Contractis an integral complement and is applied together with the contracts you accept when placing an order.

2. Legal Basis

The issue of returns in digital products is clearly regulated in Turkish legislation:

• Consumer Protection Law No. 6502 (TKHK) and the associated Distance Contracts Regulation generally grant the consumer a {D} right of withdrawal.
• Pursuant to the regulation's article on contracts where the right of withdrawal cannot be exercised; "in contracts for services performed instantly in electronic media or for intangible goods delivered instantly to the consumer", that the consumer will lose the right of withdrawal previously explicitly stated and has expressly accepted this by concluding the contract with the seller, the right of withdrawal cannot be exercised.
• CopyPromt products are in the form of a license key and download link with payment approval intangible goods delivered immediatelyThe two mandatory confirmations made during the purchase step (contract confirmation + explicit acceptance of digital product return information) ensure the application of legal requirements and are recorded.

3. Cases Where the Right of Withdrawal Cannot Be Used

The right of return and withdrawal does not exist in the following cases:

• If your license key has been generated and the package is ready for download — regardless of whether a download has been made or not the product is considered delivered; no returns/cancellations/exchanges are made.
• After payment is confirmed and the product is delivered "no longer needed", "didn't like it", "looking for something else", "my project was cancelled" return requests are not accepted for personal preference reasons such as
• The product not appearing as expected due to the customer's server environment, third-party plugins, outdated browsers, or customization efforts (situations where the product is not faulty) is not a reason for return. Before purchasing the product with live preview we offer the opportunity to test.
• No refunds will be issued to Customers whose account/license has been closed due to violation of license terms (resale, multi-project use, package sharing).
• After your 10 downloads are used up, new download requests are not a refund matter; request support and renew your right free of charge.

4. Explicit Consent Process (How is it recorded?)

Due to the legal burden of proof, our purchase flow is designed as follows:

1. On the purchase page, that the product is digital and non-refundable after delivery with a dark warning box is stated.
2. Two in the form mandatory checkbox is found: (i) the Terms of Use, Privacy Policy, and Distance Sales Contract were read/accepted; (ii) the digital product will be delivered immediately and the right of withdrawal will be lost. The order button does not complete the transaction without checking the confirmation box; it is also verified on the system side.
3. The order record stores the date and time the consents were checked, the IP address, and the order details. This record may be presented as evidence in potential disputes.
4. The digital product/refund warning is reiterated on your order page and payment step.

5. Exceptions Provided by Us (Our Goodwill Policy)

Although not legally required, we provide solutions in the following cases for customer satisfaction:

• Defective product: If there is a clear functional bug, missing file, or deviation from the description at the time of purchase; if you report it free and prioritized correction, if necessary New Version/Update we provide. If a fix is not possible and the error renders the product's essential functionality unusable, a solution specific to your situation (product exchange or refund) is additionally evaluated — this is not a legal right of return, but a goodwill solution at the Seller's discretion.
• Technical Delivery Issue: If your license key is not working, the download fails, or the package won't open; your download right is renewed free of charge until the issue is resolved, and no additional fee is charged.
• Duplicate/Double Payment: If an accidental double payment is made for the same order, the excess amount is documented by is returned in full (3-5 business days, excluding bank processing times).
• Cancellation by the Seller: If we discontinue the sale of the product or are unable to deliver it due to a technical obstacle, the payment will be fully refunded.
• Incorrect product: If you accidentally purchased another product and have not downloaded it yet, write to us on the same day; we will try to help you switch to the correct product with the remaining balance difference (this is a precaution, not a guarantee of return).

6. Cancellation Before Payment Approval

After your order code is created, if you have not paid yet, you do not need to do anything — unpaid orders are cancelled automatically by the system after a certain period and create no debt. If you have paid but approval has not been granted yet (product not delivered), notify your cancellation request via contact; once notified, the approval process is stopped and your payment is refunded. After approval is granted and the product is delivered (the moment your license key is generated), cancellation and return rights are subject to the rules in Article 3 and can no longer be exercised.

7. Issue Reporting and Resolution Process

If you experience any problem, contact us within a reasonable time from purchase (preferably within 7 day) with your order code and a description/screenshots of the issue: Contact Form or info@copypromt.com. Your request is answered within 48 hours is responded to and resolved within 14 day is resolved within. The order of solution is: (1) technical support and fix, (2) update/redelivery, (3) product exchange, (4) discretionary refund in cases where the product's basic function cannot be performed and the defect cannot be remedied. This process does not change the situations where the right of return stated in clause 3 does not exist.

8. Misuse and Chargeback Warning

As digital products can be downloaded and copied; after delivery, the bank will not accept "I did not receive the product" or "I want a refund" as a reason for chargeback (payment reversal) filing is misuse. In such applications; order records, checkbox logs (date-time + IP), and all delivery and download records are shared with the bank and legal authorities. In unjustified chargeback attempts, the license is immediately cancelled, the account is closed and for the use of illegally obtained products legal recourse will be sought (infringement of rights under Art. 5846 of the FSEK). In such cases where you do not have a legal right of return, always contact us through the process in Article 7 — let's solve your problems together.

9. Complaint and Dispute

In all consumer disputes, including returns and cancellations, claims falling within the jurisdiction of Consumer Arbitration Boards are subject to Consumer Arbitration Boardor claims arising from it Consumer Courtscan be done. The consumer can access all approval records upon request during the dispute process. For general legal situations not specified in this policy text, Terms of Usethe relevant provisions of Article 9 shall apply.