Return and Cancellation Policy

1. Champ d'application

This policy applies to all digital products purchased through copypromt.com (HTML/CSS theme packages, PHP software packages, updates, and similar electronic content). No physical products are sold; therefore, shipping, delivery, and physical return processes are not covered. The policy, Contrat de vente à distanceis an integral complement and is applied together with the contracts you accept when placing an order.

2. Base juridique

The issue of returns in digital products is clearly regulated in Turkish legislation:

• La Loi n° 6502 sur la protection du consommateur (TKHK) et le Règlement sur les contrats à distance qui y est lié accordent généralement au consommateur un droit de rétractation de {D}.
• Pursuant to the regulation's article on contracts where the right of withdrawal cannot be exercised; "in contracts for services performed instantly in electronic media or for intangible goods delivered instantly to the consumer", que le consommateur perd son droit de rétractation previously explicitly stated et l'a expressément accepté en concluant le contrat avec le vendeur, le droit de rétractation ne peut pas être exercé.
• CopyPromt products are in the form of a license key and download link with payment approval intangible goods delivered immediatelyThe two mandatory confirmations made during the purchase step (contract confirmation + explicit acceptance of digital product return information) ensure the application of legal requirements and are recorded.

3. Cas où le droit de rétractation ne peut pas être exercé

The right of return and withdrawal does not exist in the following cases:

• If your license key has been generated and the package is ready for download — regardless of whether a download has been made or not the product is considered delivered; no returns/cancellations/exchanges are made.
• After payment is confirmed and the product is delivered "no longer needed", "didn't like it", "looking for something else", "my project was cancelled" return requests are not accepted for personal preference reasons such as
• The product not appearing as expected due to the customer's server environment, third-party plugins, outdated browsers, or customization efforts (situations where the product is not faulty) is not a reason for return. Before purchasing the product with live preview we offer the opportunity to test.
• No refunds will be issued to Customers whose account/license has been closed due to violation of license terms (resale, multi-project use, package sharing).
• Une fois les droits de téléchargement épuisés (10 droits de téléchargement), les nouvelles demandes de téléchargement ne sont pas remboursables ; vous pouvez renouveler gratuitement votre droit en demandant un support.

4. Processus de consentement explicite (Comment l'enregistrer ?)

Due to the legal burden of proof, our purchase flow is designed as follows:

1. On the purchase page, that the product is digital and non-refundable after delivery with a dark warning box est indiqué.
2. Two in the form mandatory checkbox is found: (i) the Terms of Use, Privacy Policy, and Distance Sales Contract were read/accepted; (ii) the digital product will be delivered immediately and the right of withdrawal will be lost. The order button does not complete the transaction without checking the confirmation box; it is also verified on the system side.
3. L'enregistrement de la commande conserve la date-heure des cases cochées, l'adresse IP et les informations de commande. Cet enregistrement peut être présenté comme preuve en cas de litige éventuel.
4. The digital product/refund warning is reiterated on your order page and payment step.

5. Exceptions fournies par nos soins (Notre politique de bonne foi)

Although not legally required, we provide solutions in the following cases for customer satisfaction:

• Produit défectueux : If there is a clear functional bug, missing file, or deviation from the description at the time of purchase; if you report it free and prioritized correction, si nécessaire New Version/Update we provide. If a fix is not possible and the error renders the product's essential functionality unusable, a solution specific to your situation (product exchange or refund) is additionally evaluated — this is not a legal right of return, but a goodwill solution at the Seller's discretion.
• Technical Delivery Issue: If your license key is not working, the download fails, or the package won't open; your download right is renewed free of charge until the issue is resolved, and no additional fee is charged.
• Duplicate/Double Payment: If an accidental double payment is made for the same order, the excess amount is documented by is returned in full (3-5 jours ouvrables, hors délais bancaires).
• Cancellation by the Seller: If we discontinue the sale of the product or are unable to deliver it due to a technical obstacle, the payment will be fully refunded.
• Incorrect product: If you accidentally purchased another product and have not downloaded it yet, write to us on the same day; we will try to help you switch to the correct product with the remaining balance difference (this is a precaution, not a guarantee of return).

6. Annulation avant confirmation de paiement

Après la création de votre code de commande, si vous n'avez pas encore payé, vous n'avez rien à faire — les commandes impayées sont automatiquement annulées par le système après un certain délai et n'engendrent aucune dette. Si vous avez payé mais que la validation n'a pas encore été accordée (produit non livré), signalez votre demande d'annulation via contact ; une fois signalée, le processus de validation est arrêté et votre paiement vous est remboursé. Après validation et livraison du produit (au moment où votre clé de licence est générée), l'annulation et le retour sont soumis aux règles de l'article 3 et ne peuvent plus être exercés.

7. Signalement des problèmes et processus de résolution

Si vous rencontrez un problème, contactez-nous dans un délai raisonnable après l'achat (de préférence dans les 7 jour) avec votre code de commande et une description/captures d'écran du problème : Formulaire de contact ou info@copypromt.com. Votre demande est traitée dans un délai de 48 heures is responded to and resolved within 14 jour is resolved within. The order of solution is: (1) technical support and fix, (2) update/redelivery, (3) product exchange, (4) discretionary refund in cases where the product's basic function cannot be performed and the defect cannot be remedied. This process does not change the situations where the right of return stated in clause 3 does not exist.

8. Avertissement concernant la mauvaise utilisation et le chargeback

As digital products can be downloaded and copied; after delivery, the bank will not accept "I did not receive the product" or "I want a refund" as a reason for chargeback (payment reversal) filing is misuse. In such applications; order records, checkbox logs (date-time + IP), and all delivery and download records are shared with the bank and legal authorities. In unjustified chargeback attempts, the license is immediately cancelled, le compte est fermé et pour l'utilisation de produits obtenus illégalement legal recourse will be sought (violation des droits dans le cadre de la loi n° 5846 FSEK). Dans ces cas où vous n'avez pas le droit légal au retour, veuillez toujours nous contacter conformément à la procédure de l'article 7 — réglons ensemble vos problèmes.

9. Réclamation et litige

In all consumer disputes, including returns and cancellations, claims falling within the jurisdiction of Consumer Arbitration Boards are subject to Consumer Arbitration Boardor claims arising from it Consumer Courtscan be done. The consumer can access all approval records upon request during the dispute process. For general legal situations not specified in this policy text, Conditions d'utilisationthe relevant provisions of Article 9 shall apply.