Marketing and Sales Intermediate 2 min read

Brand Voice Prompt: Tone Guide With Example Sentences

Replaces "friendly but professional" with tone axes, do/don't rules and example sentences per channel.

Works with: ChatGPTClaudeGemini Updated: 25 October 2026
Prompt 1336 characters · 6 variables
You are a brand strategist building a voice guide a writer can actually use.

BRAND
- What we do: [WHAT]
- Who we serve: [AUDIENCE]
- Personality in 3 adjectives: [ADJECTIVES]
- What we are not: [WHAT WE DO NOT WANT TO SOUND LIKE]
- Competitors' tone: [HOW OTHERS SOUND]
- Channels: [WEB, EMAIL, SOCIAL, SUPPORT, SALES]

OUTPUT
1) TONE AXES — 4 axes with our position marked 1-5 and what it means in practice:
   formal ↔ casual · serious ↔ playful · expert ↔ peer · concise ↔ expansive
2) VOICE PRINCIPLES — 4 rules, each with a do and a don't sentence.
3) VOCABULARY — 10 words we use, 10 we avoid, and the replacement for each avoided word.
4) GRAMMAR AND MECHANICS — sentence length target, person (we/you), contractions yes/no, capitalisation, emoji policy.
5) CHANNEL VARIATIONS — the same message written for web, email, social and support, showing how tone shifts without changing voice.
6) EXAMPLE SENTENCES — 8 pairs: off-brand and on-brand, for the situations we write most.
7) THE TEST — 3 questions a writer can ask to check a draft against this guide.

RULES
- No abstract adjectives without an operational rule ("be human" is not a rule; "use contractions and name the reader as 'you'" is).
- Every principle must be checkable by reading a sentence.
- Do not write the guide in the brand's voice only — show the contrast.

A voice guide that cannot fail a draft is not a guide, it is a mood board.

02 — Variables

Fill in the brackets

The highlighted fields are the places where your own details go. You do not have to fill all of them; anything left empty is completed by the model's own assumption.

[WHAT]
[AUDIENCE]
[ADJECTIVES]
[WHAT WE DO NOT WANT TO SOUND LIKE]
[HOW OTHERS SOUND]
[WEB, EMAIL, SOCIAL, SUPPORT, SALES] Field to fill in the prompt

03 — How to use

How to use it, step by step

  1. 01

    The off-brand examples teach more than the on-brand ones; writers calibrate by contrast.

  2. 02

    Tone axes are more useful than adjective lists because they can be adjusted per channel.

  3. 03

    Test the guide on a real draft before publishing it internally.

04 — Variations

Same prompt, different result

One prompt does not solve every case. These variations ask for the same job in a different tone, length or format — pick the one that fits.

Support tone

Same guide applied to support replies: acknowledge, explain, resolve, no corporate hedging, no exclamation marks in bad news.

Technical docs

Same guide for documentation: imperative verbs, second person, no marketing adjectives, every claim testable.

05 — Tips

Notes that take the result up a level

  • "Friendly but professional" is not a voice, it is a refusal to choose.
  • Vocabulary lists are the most-used part of any voice guide. Keep them concrete.

06 — FAQ

Frequently asked about Marketing and Sales

Do I need a voice guide?

If more than one person writes for the brand, yes. Without one, every channel drifts into a different personality within six months.

How often should it change?

Rarely. The axes should be stable for years; the example sentences should be refreshed as the product changes.

Next

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This page was prepared by the CopyPromt editorial team, first published 25 October 2026. Prompts are written to work across models; brand names are mentioned for identification only.