Cancel Claro Brazil: Official Cancelamento Steps (Mobile/Fiber/TV)
Independent guide — no official affiliation with the platforms mentioned.
Réponse courte
Cancel Claro Brazil via the Minha Claro app, by calling 1052, or through the official chat. If you are in fidelidade (contract), remaining installments are billed; equipment is collected by courier.
Source officielle
claro.com.br
Official account and cancellation channel (Brazil)
01 — Solution étape par étape
Solution étape par étape
STEP 01
Log in to Minha Claro
Open the app, sign in with your CPF and pick the product under 'Meus Produtos'.
STEP 02
Start the cancelamento flow
Use 'Cancelar' on the product page; the app shows any fidelidade fee.
STEP 03
Call 1052 or use the chat
If the app flow stalls, call 1052, say 'cancelamento' and open the request; get a protocol number.
STEP 04
Schedule equipment pickup
Book the courier collection for the fiber modem and TV boxes; keep the receipt.
STEP 05
Check the final bill and autopay
Verify the last charge and cancel the auto-payment mandate on your card if set.
Conseils
- A 1052 request is only valid with a protocol number — always ask for it.
- Cancel bundled Claro pay products one by one.
- If the pickup courier never shows, query your 'protocolo de devolução' via 1052.
02 — Questions fréquentes
Questions fréquentes
How long does a Claro cancellation take?
Mobile lines close within 24-72 hours; fiber/TV cuts follow the billing cycle.
How is the fidelidade fee calculated?
Remaining months × monthly discount; the exact amount appears under 'fidelidade' in Minha Claro.
Can I keep my number?
Yes — portabilidade from the new operator moves the number and closes the Claro line.
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