Cancel TIM Italy: Official Disdetta and Cessazione Steps
Independent guide — no official affiliation with the platforms mentioned.
Réponse courte
Close your TIM line from the MyTIM area, by calling 187, or with the official cancellation form. Mobile cessazione is immediate; fiber follows infrastructure rules. Portability is faster than cancellation if you keep your number.
Source officielle
tim.it
Official support and termination page (Italy)
01 — Solution étape par étape
Solution étape par étape
STEP 01
Log in to MyTIM
On tim.it open 'Gestione linee' and select the line to close.
STEP 02
Start the cessazione request
Launch the 'Cessazione/Disdetta' flow; the system checks contract constraints (vincoli) and shows the fee.
STEP 03
Call 187 for mobile lines
Mobile lines can request cessazione directly by phone; save the request code.
STEP 04
Send the form for fiber
Fill the official disdetta form and send via PEC or registered post; if under constraint, remaining months are billed.
STEP 05
Handle the modem return
A return shipment is created for TIM-owned modems; not returning within 30 days triggers a charge.
Conseils
- 187 is the fastest official channel for mobile; have your SMS verification ready.
- On fiber cancellations, write the address exactly as on the bill to avoid rejection.
- Keep the tracking number of the modem return shipment.
02 — Questions fréquentes
Questions fréquentes
How long does TIM cancellation take?
3-7 business days for mobile; fiber can take up to 15 days depending on the infrastructure operator.
What if I have a vincolo?
You pay remaining months × monthly discount; see 'vincoli attivi' in MyTIM.
Portability or cancellation?
If you keep your number, choose portabilità — the TIM line closes on porting day and it is faster.
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Les liens dans ce guide pointent vers les pages officielles des plateformes. Les étapes peuvent changer avec les mises à jour ; vérifiez la date de la page.
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