Cancel Telcel: Close Your Mexican Line or Amigo Plan the Official Way
Independent guide — no official affiliation with the platforms mentioned.
Respuesta corta
You can close a Telcel postpaid line by dialing *264, calling 01 800 123 2222, or visiting a Centro de Atención with official ID. Amigo prepaid lines have no contract — they drop automatically when the recharge expires. Porting your number cancels the line automatically.
Fuente oficial
telcel.com
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01 — Solución paso a paso
Solución paso a paso
STEP 01
Verify your line with *264
Dial *264 from your phone; the automated system texts you your plan, contract and balance status. Use it to check the contract end date.
STEP 02
Call customer service
Call 01 800 123 2222 from a landline, or connect to an operator through *264 from your Telcel line. Say 'Deseo dar de baja mi plan'; the agent verifies your name, address and last bill amount.
STEP 03
Visit a Centro de Atención with ID
If it cannot be closed by phone, go to the nearest Centro de Atención Telcel; the owner's INE/ID and last bill are enough. The request is given as a written folio (reference) — keep it.
STEP 04
Settle the balance and device installments
Pay any remaining bill at OXXO/7-Eleven or in the Mi Telcel app. If you financed the phone over 12/24 months, the remaining device balance is collected at cancellation.
STEP 05
Keep your number with portability
If you want to keep the number, start a portabilidad (MNP) request with the new operator; when the port completes the Telcel line closes automatically — no separate baja needed.
Consejos
- Time the request near your plan renewal date — Telcel does not prorate refunds, so unused days are burned.
- The Mi Telcel app chat (Asistente Telcel) answers far faster than the phone queue.
- Take a turno (queue ticket) in the app before visiting a Centro de Atención; mornings are usually quiet.
02 — Preguntas frecuentes
Preguntas frecuentes
Do I need to cancel an Amigo (prepaid) line?
No — Amigo lines have no contract. Just stop recharging; the number usually drops automatically 3-6 months after the last recharge.
What do I pay while still under contract?
Remaining months × the monthly fee on your plan contract; discounted device credits may also be collected. See the full amount via *264 or Mi Telcel.
No folio for my cancellation?
If no confirmation SMS arrives within 48 hours, call 01 800 123 2222 again with the request date; you can also escalate through the consumer protection channel.
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