Résilier Orange: Cancel Your French Mobile or Livebox Subscription the Official Way
Independent guide — no official affiliation with the platforms mentioned.
Respuesta corta
You can cancel an Orange mobile line online via Espace Client > Contrat > Résilier; fixed-line services like Livebox require a registered letter (lettre recommandée). Customer service is reachable at 3900 and the box must be returned within 15-30 days.
Fuente oficial
espace-client.orange.fr
Official customer account (France) — contracts and termination section
01 — Solución paso a paso
Solución paso a paso
STEP 01
Sign in to Espace Client
Go to espace-client.orange.fr and sign in. Open the Contrats section in the left menu and select the line you want to close.
STEP 02
Cancel the mobile line online
On a mobile contract, find the 'Résilier' button, pick a reason and set the date. You receive a confirmation SMS — keep the reference. If you are still under contract the remaining months are shown on screen.
STEP 03
Send a registered letter for fixed lines
For Livebox/fiber, write a lettre recommandée avec accusé de réception to Orange's résiliation address. Include your customer number, phone number and cancellation date; keep the sending receipt.
STEP 04
Return the box and TV decoder
Within 15-30 days after cancellation, drop the Livebox, TV decoder and cables at an Orange boutique or mail them with the return label Orange sends. Unreturned equipment is charged 150-300 €.
STEP 05
Check the final bill and portability
Usage is prorated to the cancellation day. If you are porting your number, the new operator's request closes the line automatically — do not send a separate résiliation (double fees are possible).
Consejos
- The 3900 line opens faster when you select 'Orange customer'; 0800 224 224 is the free acquisition line, not the right channel for cancellations.
- If you are porting your number, only give portability to the new operator — the Orange line closes on porting day automatically.
- The original box is not required for returns — the provided label is enough, but keep the tracking number.
02 — Preguntas frecuentes
Preguntas frecuentes
Can I cancel Orange mobile online?
Yes — mobile contracts can be cancelled entirely online via Espace Client. Fixed lines (Livebox/fiber) officially require a registered letter.
What do I pay if still under contract?
On a 24-month contract you pay remaining months × the monthly discount; the full table appears under Espace Client > Contrat.
No response to my cancellation letter?
After 10 days, call 3900 with your registered-mail tracking number. Orange must send the cancellation confirmation within two weeks.
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Los enlaces en esta guía apuntan a páginas oficiales de plataformas. Los pasos pueden cambiar con actualizaciones de plataforma; revisa la fecha de la página.
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