Cancel TIM Italy: Official Disdetta and Cessazione Steps
Independent guide — no official affiliation with the platforms mentioned.
Short answer
Close your TIM line from the MyTIM area, by calling 187, or with the official cancellation form. Mobile cessazione is immediate; fiber follows infrastructure rules. Portability is faster than cancellation if you keep your number.
Official source
tim.it
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01 — Step-by-step fix
Step-by-step fix
STEP 01
Log in to MyTIM
On tim.it open 'Gestione linee' and select the line to close.
STEP 02
Start the cessazione request
Launch the 'Cessazione/Disdetta' flow; the system checks contract constraints (vincoli) and shows the fee.
STEP 03
Call 187 for mobile lines
Mobile lines can request cessazione directly by phone; save the request code.
STEP 04
Send the form for fiber
Fill the official disdetta form and send via PEC or registered post; if under constraint, remaining months are billed.
STEP 05
Handle the modem return
A return shipment is created for TIM-owned modems; not returning within 30 days triggers a charge.
Tips
- 187 is the fastest official channel for mobile; have your SMS verification ready.
- On fiber cancellations, write the address exactly as on the bill to avoid rejection.
- Keep the tracking number of the modem return shipment.
02 — Frequently asked questions
Frequently asked questions
How long does TIM cancellation take?
3-7 business days for mobile; fiber can take up to 15 days depending on the infrastructure operator.
What if I have a vincolo?
You pay remaining months × monthly discount; see 'vincoli attivi' in MyTIM.
Portability or cancellation?
If you keep your number, choose portabilità — the TIM line closes on porting day and it is faster.
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Links in this guide point to official platform pages. Steps may change with platform updates; check the page date.
03 — Related guides