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Cancel MTS (Russia) Subscriptions: Official Отмена подписки Steps

Estimated time: ~7 min5 stepsLast verified:

Independent guide — no official affiliation with the platforms mentioned.

Short answer

Cancel MTS add-ons and subscriptions via the Мой МТС app, the *111# USSD menu, or by calling 0890. Closing the mobile line itself requires an office visit with passport; digital subscriptions stop instantly.

Official source

login.mts.ru

Мой МТС (resmî hesap)

Rusya resmî hesap alanı — abonelik yönetimi

01 — Step-by-step fix

Step-by-step fix

  1. STEP 01

    Log in to Мой МТС

    Open the app and check 'Услуги' → 'Мои подключения' for active subscriptions.

  2. STEP 02

    Tap Отключить on the service

    Use the 'Отключить' button next to the service; confirmation arrives by SMS instantly.

  3. STEP 03

    Fast cancel via USSD

    Dial *111# and pick the service number, or use the service's official cancel code (e.g. *111*919#).

  4. STEP 04

    Verify via 0890

    If it stays active, call 0890 and get operator confirmation plus a request number.

  5. STEP 05

    To close the line itself

    Full contract termination (расторжение договора) is only possible in an MTS salon with your passport; ask about the remaining balance refund.

Tips

  • *111*919# disables most common paid add-ons in one go.
  • Enable 'Запрет контента' in Мой МТС to block unwanted subscriptions at the source.
  • Always note the request number given by 0890.

02 — Frequently asked questions

Frequently asked questions

Is cancelling MTS subscriptions free?

Yes, digital subscription cancellation is free; you pay only for days already used.

Can I get a refund?

File a claim (претензия) for wrongly charged subscriptions; MTS reviews within 10 days.

Do I need an office to close my SIM?

Yes — full termination requires an in-person visit with ID.

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Links in this guide point to official platform pages. Steps may change with platform updates; check the page date.

03 — Related guides

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