Cancel Vodafone Spain: Close Your Line with a Baja the Official Way
Independent guide — no official affiliation with the platforms mentioned.
Respuesta corta
You can close a Vodafone España line in the Mi Vodafone app under Ayuda > Tramitar mi baja, by calling 22123, or by porting your number. Spanish CNMC rules oblige the operator to offer an online cancellation channel; months left inside the permanencia are billed. Router return is due within 30 days.
Fuente oficial
mi.vodafone.es
Vodafone España resmî hesap yönetimi
01 — Solución paso a paso
Solución paso a paso
STEP 01
Sign in to Mi Vodafone
Open mi.vodafone.es or the Mi Vodafone app. Open 'Ayuda'; your tariff, permanencia status and remaining amount are shown there.
STEP 02
Start the baja request
Tap 'Tramitar mi baja'. The system lists reasons and the suggested end date. Pick a reason and verify your identity (DNI/NIE). A request number arrives by SMS.
STEP 03
Phone alternative
Dial 22123 from a Vodafone line or 607 12 30 00 from any line. Say 'quiero tramitar la baja'. Decline retention offers and ask for the request number.
STEP 04
Permanencia and final bill
If the permanencia is not over, remaining months × the monthly discount are billed. The final bill is prorated by day; check it under 'Facturas'.
STEP 05
Return the router (fiber)
For fiber cancellations the modem must be shipped back within 30 days using the prepaid label sent by email; otherwise equipment fees apply.
Consejos
- Save the baja request number SMS as a PDF — it is the only proof accepted in a CNMC complaint.
- On 22123 choose the 'tramitar una baja' menu; the 'ofertas' menu routes you into retention screens.
- Requesting the baja close to the invoice date avoids double payment.
02 — Preguntas frecuentes
Preguntas frecuentes
Is Vodafone Spain obliged to accept an online baja?
Yes. Spanish consumer rules (CNMC regulations) force operators to provide an online cancellation channel; the baja flow in Mi Vodafone is that official channel.
What does cancelling inside the permanencia cost?
Remaining months × the monthly tariff discount. The amount is shown on screen before you confirm the baja.
Does porting my number replace the baja?
Yes. When you request portabilidad with a new operator, the line closes automatically at Vodafone on the porting date — no separate baja is needed.
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