Cancel Telkomsel (Indonesia): Official Berhenti Langganan Steps
Independent guide — no official affiliation with the platforms mentioned.
Respuesta corta
Stop Telkomsel packages and subscriptions via MyTelkomsel, the *888# USSD menu, or by calling 188. Data packs can be set to not auto-renew; premium SMS services stop instantly.
Fuente oficial
telkomsel.com
Official account and MyTelkomsel channel (Indonesia)
01 — Solución paso a paso
Solución paso a paso
STEP 01
Log in to MyTelkomsel
Open the app and check 'Langganan' for active packages and auto-renewals.
STEP 02
Turn off auto-renew
Use 'Berhenti langganan' on the package detail; renewal stops while the pack runs to period end.
STEP 03
Fast cancel via USSD
Dial *888# and pick the package under 'Berhenti'.
STEP 04
Stop premium SMS services
Use *888# → 'Stop CS' or the 'Layanan bernilai tambah' area to kill third-party subscriptions.
STEP 05
Confirm via 188
If charges continue, call 188 and open a request record.
Consejos
- The 'Paket Saya' screen shows every auto-renewal flag in one place.
- *888*6# opens the Stop CS menu directly.
- Bring your passport/KTP for store visits.
02 — Preguntas frecuentes
Preguntas frecuentes
Does data still work after berhenti langganan?
Yes — remaining quota lasts until period end; it will not renew.
Can I get charged amounts back?
Unauthorized premium SMS charges can be refunded via Telkomsel's complaint channel.
Closing the SIM itself?
Idle SIMs auto-close; early closure requires a GraPARI store visit.
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