Cancel stc Saudi Arabia (إلغاء الاشتراك): Close Your Line and Subscriptions
Independent guide — no official affiliation with the platforms mentioned.
Câu trả lời ngắn
You can stop stc subscriptions in the mySTC app under الخدمات > إدارة الاشتراكات, call 900, or port your number (نقل). CITC rules require the operator to accept online cancellation; the final bill is prorated. For stc fiber, the router must be returned within 30 days.
Nguồn chính thức
mystc.com.sa
Official stc Saudi customer app
01 — Hướng dẫn từng bước
Hướng dẫn từng bước
STEP 01
Sign in to mySTC
Open mystc.com.sa or the mySTC app with your account. Open 'الخدمات' (services); your باقة, commitments and active subscriptions are listed there.
STEP 02
Start إلغاء الاشتراك
Tap 'إدارة الاشتراكات'; value-added subscriptions (خدمات القيمة المضافة) are listed. Tap 'إلغاء' on the one you want to stop; a confirmation SMS arrives.
STEP 03
Close the whole line
Line cancellation: mySTC > الدعم > إلغاء الخط request, or call 900 and say 'أريد إلغاء الخط'. Identity verification (Absher) runs; a request number arrives by SMS.
STEP 04
Port your number (نقل)
To keep the number, start a نقل (portability) request with the new operator; the stc line closes automatically on the porting date — no separate إلغاء needed.
STEP 05
Fiber router return and final bill
For fiber cancellations the ONT/router must be shipped back within 30 days using the courier return. The final bill is prorated; check it under mySTC > الفواتير.
Mẹo
- Screenshot the إلغاء confirmation SMS — it is the only proof accepted in a CITC (1500) complaint.
- On 900 choose the 'إلغاء الخدمة' menu first; the 'عروض' menu routes you into retention screens.
- Return the fiber router within 30 days or the device fee is billed.
02 — Câu hỏi thường gặp
Câu hỏi thường gặp
Is stc obliged to accept an online cancellation?
Yes. CITC (the Saudi telecom regulator) rules force operators to provide an online cancellation channel; the إلغاء flow in mySTC is that official channel.
How do VAS (خدمات القيمة المضافة) subscriptions appear?
Via short-code replies, promo pages or third-party service signups. Regularly auditing and disabling them in 'إدارة الاشتراكات' is the only fix.
Does porting (نقل) replace إلغاء الخط?
Yes — a نقل request through the CITC portability system closes the stc line on the porting date and serves as official proof.
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