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Cancel Ziggo (Netherlands): Official Opzeggen Steps

~8 min 5 steps Verified:

Short answer

Cancel Ziggo internet/TV via the opzeggen flow in MijnZiggo with one month's notice. The modem and MediaBox are returned free with a prepaid label; final billing is prorated.

Official page

ziggo.nl/klantenservice/opzeggen

Open link

Ziggo Opzeggen (official)

01 — Step by Step

Step-by-step fix

  1. Log in to MijnZiggo

    Open 'Mijn abonnement' after signing in at ziggo.nl.

  2. Start the opzeggen flow

    Use 'Abonnement opzeggen'; the earliest possible cut-off is about one month out.

  3. Pick the end date

    Choose among the offered dates and align with your billing cycle.

  4. Return modem and MediaBox

    Download the prepaid return label; not returning within 4 weeks triggers a charge.

  5. Check the final bill

    Verify the prorated last bill; overpayments are refunded automatically.

02 — FAQ

Frequently asked questions

01What is the Ziggo notice period?
One month; exceptions like moving can allow earlier cuts.
02I am moving — does the contract continue?
If Ziggo infrastructure exists at the new address you can transfer (verhuizen); otherwise cancel.
03Is returning equipment mandatory?
Yes — the modem and MediaBox belong to Ziggo and return free with the label.