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Cancel Play Poland: End Your Contract with Rezygnacja z Umowy the Official Way

~10 min 5 steps Verified:

Short answer

You can terminate a Play (Poland) contract via the Play24 app, by calling 790 999 000, or by submitting a wypowiedzenie form at a salon. After the deregulation rules the notice period is 1 month; inside a commitment the remaining months are billed. Return the router before the final invoice.

Official page

play.pl

Open link

Play.pl (official)

01 — Step by Step

Step-by-step fix

  1. Check contract status in Play24

    Open the Play24 app or panel.play.pl and go to 'Moje konto' > 'Umowa'. Check the contract type (okres zobowiązania) and the commitment end date.

  2. Start the wypowiedzenie request

    In Play24 > Bok (help) > Chat type 'chcę wypowiedzieć umowę' or call 790 999 000. The agent verifies your PESEL/address and registers the request.

  3. Send the signed termination form

    Play may require a signed wypowiedzenie form for some contracts; deliver it to a salon or send by registered mail (list polecony) to the official address. Keep the sending receipt.

  4. Track the 1-month notice period

    The line closes at the end of the full month after the request. Billing continues normally during this period; confirm the close date from the confirmation SMS.

  5. Return the router and pay the final bill

    Return the Play router/modem to the nearest Play salon or book a courier pickup. Pay the remaining amount on the final bill and cancel your direct debit at the bank.

02 — FAQ

Frequently asked questions

01Is there a fee for ending a Play contract early?
Inside the commitment (okres zobowiązania) you pay remaining months × the monthly fee plus any device installments. After the commitment only the 1-month notice is billed.
02Do I need to terminate when porting my number?
No — with an MNP (przeniesienie numeru) request the Play line closes automatically when the port completes. Only home internet (Play Homebox) needs a separate wypowiedzenie.
03No termination confirmation received?
Call 790 999 000 with the request date and the salon delivery receipt; Play is obliged to send written confirmation within 14 days.