Cancel Subscription PL

Cancel JioFiber: Close Your Indian Fiber or Mobile Line the Official Way

~12 min 5 steps Verified:

Short answer

You can cancel JioFiber in the MyJio app under JioFiber > Manage Subscription, by calling 199, or by emailing care@jio.com. Mobile lines have no contract — the line closes when the last recharge expires. You must return the router via scheduled pickup.

Official page

jio.com/selfcare

Open link

MyJio Selfcare (official portal)

01 — Step by Step

Step-by-step fix

  1. Sign in to MyJio

    Open the MyJio app and verify with the OTP sent to your Jio number. If you have JioFiber, switch to the JioFiber tab at the bottom.

  2. Open Manage Subscription

    Under JioFiber, find 'Manage Subscription' > 'Deactivate'. The app asks for a reason and shows the cut-off date.

  3. Call 199 for mobile lines

    To close a Jio mobile number, call 199 from your Jio number or open MyJio > Help & Support > Chat and type 'I want to deactivate my number'. ID registered to the owner is required.

  4. Clear any outstanding balance

    Pay the remaining amount under MyJio > Recharge/Bill. Cancellation requests are not processed while a balance is pending.

  5. Schedule the router return

    Jio books a courier pickup for the fiber ONT router and TV set-top box. Keep the confirmation SMS and reference — unreturned devices are charged against your deposit.

02 — FAQ

Frequently asked questions

01Does cancelling a Jio mobile line cost anything?
No — Jio prepaid has no contract, the plan simply expires. For JioFiber the remaining period is billed, with no extra cancellation fee.
02What if I am porting my number to another operator?
Start an MNP request with the new operator: SMS PORT <number> to 1900. The Jio line closes automatically on port-out — no separate cancellation needed.
03I did not receive a cancellation confirmation — what now?
If no confirmation SMS arrives within 48 hours, call 1800-896-9999 or raise it in MyJio > Help & Support > Chat with your request reference.