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Cancel Telkomsel (Indonesia): Official Berhenti Langganan Steps

~7 min 5 steps Verified:

Short answer

Stop Telkomsel packages and subscriptions via MyTelkomsel, the *888# USSD menu, or by calling 188. Data packs can be set to not auto-renew; premium SMS services stop instantly.

Official page

telkomsel.com

Open link

Telkomsel (official)

01 — Step by Step

Step-by-step fix

  1. Log in to MyTelkomsel

    Open the app and check 'Langganan' for active packages and auto-renewals.

  2. Turn off auto-renew

    Use 'Berhenti langganan' on the package detail; renewal stops while the pack runs to period end.

  3. Fast cancel via USSD

    Dial *888# and pick the package under 'Berhenti'.

  4. Stop premium SMS services

    Use *888# → 'Stop CS' or the 'Layanan bernilai tambah' area to kill third-party subscriptions.

  5. Confirm via 188

    If charges continue, call 188 and open a request record.

02 — FAQ

Frequently asked questions

01Does data still work after berhenti langganan?
Yes — remaining quota lasts until period end; it will not renew.
02Can I get charged amounts back?
Unauthorized premium SMS charges can be refunded via Telkomsel's complaint channel.
03Closing the SIM itself?
Idle SIMs auto-close; early closure requires a GraPARI store visit.