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Cancel Telekom Germany: Terminate Your Contract the Official Way (Kündigung)

~10 min 5 steps Verified:

Short answer

You can end a Deutsche Telekom contract online via Kundencenter > Vertrag > Kündigung, open a request in the MeinMagenta app, or email kündigungsfrist@telekom.de from your registered address. Notice is at least 4 weeks before the end of the billing period; fiber lines follow a special 2-week rule. The commitment end date is shown on your contract page.

Official page

kundencenter.telekom.de

Open link

Telekom Kundencenter (official portal)

01 — Step by Step

Step-by-step fix

  1. Sign in to Kundencenter

    Open kundencenter.telekom.de and sign in with your MeinMagenta account. Open the 'Vertrag' (Contract) tab in the left menu — your tariffs and commitment end dates are listed there.

  2. Start the Kündigung wizard

    Click 'Kündigung' under the tariff you want to end. The system shows your commitment status, the early-termination fee and the earliest possible end date. Confirm 'Kündigung zum nächstmöglichen Termin'.

  3. Verify and submit

    The system sends an SMS code for verification. Enter it and submit; you receive an Eingangsbestätigung (receipt) on screen and by email. Keep the Vorgangsnummer from that document.

  4. Email or letter alternative

    Email kündigungsfrist@telekom.de from the address on file with your name, Kundennummer and requested end date. By post: Deutsche Telekom AG, Kundenbetreuung, 61137 Bad Homburg.

  5. Track the end date and final bill

    After confirmation, check Rechnung Online for the final invoice. If a fiber router must be returned, a prepaid return label arrives by email; the return window is usually 30 days.

02 — FAQ

Frequently asked questions

01How far in advance must I cancel Telekom?
Standard contracts require notice at least 4 weeks before the end of the billing period. The exact date is shown in the 'Kündigungsfrist' row under Kundencenter > Vertrag.
02What happens if I cancel inside the commitment?
You are billed the remaining monthly fees minus the tariff discount. The exact total is displayed on the cancellation screen before you confirm.
03How does cancellation by number porting work?
When you start a Rufnummernmitnahme with a new provider, the Telekom line closes automatically on the porting date — no separate cancellation request is needed.