Cancel Subscription IT

Cancel MTS (Russia) Subscriptions: Official Отмена подписки Steps

~7 min 5 steps Verified:

Short answer

Cancel MTS add-ons and subscriptions via the Мой МТС app, the *111# USSD menu, or by calling 0890. Closing the mobile line itself requires an office visit with passport; digital subscriptions stop instantly.

Official page

login.mts.ru

Open link

Мой МТС (official account)

01 — Step by Step

Step-by-step fix

  1. Log in to Мой МТС

    Open the app and check 'Услуги' → 'Мои подключения' for active subscriptions.

  2. Tap Отключить on the service

    Use the 'Отключить' button next to the service; confirmation arrives by SMS instantly.

  3. Fast cancel via USSD

    Dial *111# and pick the service number, or use the service's official cancel code (e.g. *111*919#).

  4. Verify via 0890

    If it stays active, call 0890 and get operator confirmation plus a request number.

  5. To close the line itself

    Full contract termination (расторжение договора) is only possible in an MTS salon with your passport; ask about the remaining balance refund.

02 — FAQ

Frequently asked questions

01Is cancelling MTS subscriptions free?
Yes, digital subscription cancellation is free; you pay only for days already used.
02Can I get a refund?
File a claim (претензия) for wrongly charged subscriptions; MTS reviews within 10 days.
03Do I need an office to close my SIM?
Yes — full termination requires an in-person visit with ID.