Cancel Subscription FA

Cancel True/DTAC: Close Your Thai Line and Package Renewal the Official Way

~8 min 5 steps Verified:

Short answer

At True you can cancel an auto-renewing package via TrueID App > Package > Cancel or the *9000 USSD code; closing the number itself requires calling 1240 or visiting a True Shop with ID. Prepaid lines have no contract — numbers unused for 60 days drop.

Official page

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True Corporation (official)

01 — Step by Step

Step-by-step fix

  1. Sign in to TrueID App

    Open TrueID App and sign in with your True number. Switch to the 'แพ็กเกจ' (Package) section in the bottom menu.

  2. Cancel the active package

    Open the active package details and tap 'ยกเลิก' (Cancel). Confirm on the next screen; auto-renewal stops immediately.

  3. Quick route via USSD

    Dial *9000 and call; choose package management in the menu and confirm the cancellation step. The confirmation SMS is in Thai — look for 'ยกเลิกสำเร็จ' (cancelled successfully).

  4. Close the number completely

    Call 1240 (True customer service) and say 'ต้องการยกเลิกเบอร์', or visit a True Shop with your passport/ID. On postpaid the remaining period bill is processed; take the request reference in writing.

  5. If you want to port the number

    Start a port-in request with the new operator; when the Thai MNP completes the True line closes automatically — no separate cancellation needed.

02 — FAQ

Frequently asked questions

01Does package cancellation refund anything?
No — the remaining period of a cancelled package is not refunded; only the renewal stops. If you bought the wrong package, call 1240 and dispute within 24 hours.
02When does a prepaid line close by itself?
60 days after the last recharge the number drops; a minimal top-up inside that window keeps the line active.
03Is True Vision/Fiber (home service) different?
Yes — home services have contracts. Book an appointment via 1240 and process it with ID; router return is mandatory.