Cancel Subscription FA

Cancel Movistar: Close Your Spanish Line or Fiber the Official Way

~12 min 5 steps Verified:

Short answer

You can cancel Movistar through the Mi Movistar app, by calling 1004, or on the official bajas page. If you are under contract, remaining months are billed; you do not need to return the SIM.

Official page

movistar.es/particulares/movil/bajas

Open link

Movistar Bajas (official cancellation page)

01 — Step by Step

Step-by-step fix

  1. Log in to Mi Movistar

    Open the Mi Movistar app or the website and sign in. Confirm with the code sent to your phone.

  2. Go to the Bajas section

    Find 'Bajas' under 'Gestión'. Select the line or product you want to cancel.

  3. Pick a cancellation reason

    Choose 'Otros' for the fastest flow. If you are under contract, the fee is shown on screen.

  4. Confirm and save the reference

    You receive a cancellation reference number. The cut-off is usually scheduled at the end of your billing cycle.

  5. Verify the final bill

    Check that the next bill reflects the cancellation and cancel your direct debit mandate at the bank if applicable.

02 — FAQ

Frequently asked questions

01How long does a Movistar cancellation take?
It is usually processed within 2 business days and takes effect at the end of the billing period.
02What if I am still under contract?
You pay remaining months × the monthly discount; the exact amount is shown in Mi Movistar.
03Can I keep my number with another operator?
Yes — a portability request from the new operator closes the Movistar line automatically; no separate bajas needed.