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Cancel Vodafone Spain: Close Your Line with a Baja the Official Way

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Short answer

You can close a Vodafone España line in the Mi Vodafone app under Ayuda > Tramitar mi baja, by calling 22123, or by porting your number. Spanish CNMC rules oblige the operator to offer an online cancellation channel; months left inside the permanencia are billed. Router return is due within 30 days.

Official page

mi.vodafone.es

Open link

Mi Vodafone (official customer panel)

01 — Step by Step

Step-by-step fix

  1. Sign in to Mi Vodafone

    Open mi.vodafone.es or the Mi Vodafone app. Open 'Ayuda'; your tariff, permanencia status and remaining amount are shown there.

  2. Start the baja request

    Tap 'Tramitar mi baja'. The system lists reasons and the suggested end date. Pick a reason and verify your identity (DNI/NIE). A request number arrives by SMS.

  3. Phone alternative

    Dial 22123 from a Vodafone line or 607 12 30 00 from any line. Say 'quiero tramitar la baja'. Decline retention offers and ask for the request number.

  4. Permanencia and final bill

    If the permanencia is not over, remaining months × the monthly discount are billed. The final bill is prorated by day; check it under 'Facturas'.

  5. Return the router (fiber)

    For fiber cancellations the modem must be shipped back within 30 days using the prepaid label sent by email; otherwise equipment fees apply.

02 — FAQ

Frequently asked questions

01Is Vodafone Spain obliged to accept an online baja?
Yes. Spanish consumer rules (CNMC regulations) force operators to provide an online cancellation channel; the baja flow in Mi Vodafone is that official channel.
02What does cancelling inside the permanencia cost?
Remaining months × the monthly tariff discount. The amount is shown on screen before you confirm the baja.
03Does porting my number replace the baja?
Yes. When you request portabilidad with a new operator, the line closes automatically at Vodafone on the porting date — no separate baja is needed.