Cancel Subscription ES

Résilier Orange: Cancel Your French Mobile or Livebox Subscription the Official Way

~12 min 5 steps Verified:

Short answer

You can cancel an Orange mobile line online via Espace Client > Contrat > Résilier; fixed-line services like Livebox require a registered letter (lettre recommandée). Customer service is reachable at 3900 and the box must be returned within 15-30 days.

Official page

espace-client.orange.fr

Open link

Orange Espace Client (official)

01 — Step by Step

Step-by-step fix

  1. Sign in to Espace Client

    Go to espace-client.orange.fr and sign in. Open the Contrats section in the left menu and select the line you want to close.

  2. Cancel the mobile line online

    On a mobile contract, find the 'Résilier' button, pick a reason and set the date. You receive a confirmation SMS — keep the reference. If you are still under contract the remaining months are shown on screen.

  3. Send a registered letter for fixed lines

    For Livebox/fiber, write a lettre recommandée avec accusé de réception to Orange's résiliation address. Include your customer number, phone number and cancellation date; keep the sending receipt.

  4. Return the box and TV decoder

    Within 15-30 days after cancellation, drop the Livebox, TV decoder and cables at an Orange boutique or mail them with the return label Orange sends. Unreturned equipment is charged 150-300 €.

  5. Check the final bill and portability

    Usage is prorated to the cancellation day. If you are porting your number, the new operator's request closes the line automatically — do not send a separate résiliation (double fees are possible).

02 — FAQ

Frequently asked questions

01Can I cancel Orange mobile online?
Yes — mobile contracts can be cancelled entirely online via Espace Client. Fixed lines (Livebox/fiber) officially require a registered letter.
02What do I pay if still under contract?
On a 24-month contract you pay remaining months × the monthly discount; the full table appears under Espace Client > Contrat.
03No response to my cancellation letter?
After 10 days, call 3900 with your registered-mail tracking number. Orange must send the cancellation confirmation within two weeks.