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Cancel Telcel: Close Your Mexican Line or Amigo Plan the Official Way

~9 min 5 steps Verified:

Short answer

You can close a Telcel postpaid line by dialing *264, calling 01 800 123 2222, or visiting a Centro de Atención with official ID. Amigo prepaid lines have no contract — they drop automatically when the recharge expires. Porting your number cancels the line automatically.

Official page

telcel.com/personas/atencion-a-clientes

Open link

Telcel Atención a Clientes (official)

01 — Step by Step

Step-by-step fix

  1. Verify your line with *264

    Dial *264 from your phone; the automated system texts you your plan, contract and balance status. Use it to check the contract end date.

  2. Call customer service

    Call 01 800 123 2222 from a landline, or connect to an operator through *264 from your Telcel line. Say 'Deseo dar de baja mi plan'; the agent verifies your name, address and last bill amount.

  3. Visit a Centro de Atención with ID

    If it cannot be closed by phone, go to the nearest Centro de Atención Telcel; the owner's INE/ID and last bill are enough. The request is given as a written folio (reference) — keep it.

  4. Settle the balance and device installments

    Pay any remaining bill at OXXO/7-Eleven or in the Mi Telcel app. If you financed the phone over 12/24 months, the remaining device balance is collected at cancellation.

  5. Keep your number with portability

    If you want to keep the number, start a portabilidad (MNP) request with the new operator; when the port completes the Telcel line closes automatically — no separate baja needed.

02 — FAQ

Frequently asked questions

01Do I need to cancel an Amigo (prepaid) line?
No — Amigo lines have no contract. Just stop recharging; the number usually drops automatically 3-6 months after the last recharge.
02What do I pay while still under contract?
Remaining months × the monthly fee on your plan contract; discounted device credits may also be collected. See the full amount via *264 or Mi Telcel.
03No folio for my cancellation?
If no confirmation SMS arrives within 48 hours, call 01 800 123 2222 again with the request date; you can also escalate through the consumer protection channel.