Cancel Subscription DE

Cancel Microsoft 365: Ending the Subscription and Auto-Renewal

~4 min 5 steps Verified:

Short answer

You can cancel Microsoft 365 at account.microsoft.com/services: click 'Manage subscription' next to the plan > 'Cancel'. Benefits like Word/Excel/OneDrive continue until the period end while auto-renewal stops. Refunds for new monthly purchases and annual plans follow Microsoft's official refund policy.

Official page

account.microsoft.com/services

Open link

Official Microsoft Services and subscriptions page

01 — Step by Step

Step-by-step fix

  1. Open Services & subscriptions

    Sign in at account.microsoft.com/services with your Microsoft account. The Microsoft 365 Family/Personal row shows status, next billing date and 'Manage subscription'.

  2. Start the cancellation flow

    Click 'Manage subscription' > 'Cancel'. Microsoft shows a screen reminding you that OneDrive storage and Office apps close at period end; some versions offer 'turn off recurring billing' as a separate option.

  3. Confirm the cancellation

    Press 'Cancel' on the confirmation step. A confirmation email arrives; the subscription ends at period end and does not renew. If eligible, refund options appear on this screen.

  4. Prepare for period-end effects

    At period end desktop Word/Excel/PowerPoint go read-only and 1 TB OneDrive drops to 5 GB. Over the limit, files are kept but sync stops; clean or download unneeded files before cancelling.

  5. Check App Store/Google Play billing

    If you took Microsoft 365 from a mobile store, cancel there: iOS Settings > Subscriptions or Play Store > Payments & subscriptions. account.microsoft.com warns you to cancel via the payment provider in that case.

02 — FAQ

Frequently asked questions

01Do my documents disappear if I cancel Microsoft 365?
No. OneDrive files and local documents remain. Office apps go read-only; you can keep editing with free Office web/mobile versions and the free 5 GB OneDrive tier.
02Can I get a refund when cancelling Microsoft 365?
Microsoft generally refunds monthly subscriptions cancelled shortly after purchase; for annual plans it depends on usage and purchase channel. If the cancel screen shows no refund info, contact Microsoft support.
03What happens to family members if I cancel Family?
All members lose Office access and 1 TB OneDrive at period end. Removing one member from the family group does not cancel the subscription; full cancellation is only done by the subscription owner.