Cancel Free (France): Résiliation Steps via Official Channels
Independent guide — no official affiliation with the platforms mentioned.
Short answer
Cancel Free mobile from your Subscriber Area with the official form and supporting reason; Freebox requires a written notice sent by registered post. Get your RIO code to keep your number; processing takes about 10 business days.
Official source
mobile.free.fr
Official termination info page (France)
01 — Step-by-step fix
Step-by-step fix
STEP 01
Get your RIO code
Call 3179 (free) or view it in your Subscriber Area; you need it for cancellation or porting.
STEP 02
Log in to the Subscriber Area
Go to mobile.free.fr/moncompte — the 'Résilier' option lives here.
STEP 03
Add your reason and evidence
For lawful early exit (moving abroad etc.) attach supporting documents; free exit rights depend on them.
STEP 04
Send written notice for Freebox
Freebox contracts require a letter sent by registered post (LRAR); keep the tracking receipt.
STEP 05
Return the equipment
Return the Freebox and accessories within 15 days or a fee is charged; print the return label from your account.
Tips
- 3179 is the single official line for cancellation/porting and is free.
- Freebox cancellations accept LRAR only — email is not valid.
- Check the prorated final bill; refunds of overcharges arrive within 3 weeks.
02 — Frequently asked questions
Frequently asked questions
How much is the Free cancellation fee?
Mobile is free after month 12; earlier exit costs remaining months × €4 or €19.99 (before 24 months).
Can I keep my French number?
Yes — the new operator ports it using the RIO and closes the Free line automatically.
When do I get confirmation?
Cancellation is processed within 10 business days; LRAR counts as delivered 48 hours after posting.
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Links in this guide point to official platform pages. Steps may change with platform updates; check the page date.
03 — Related guides