Cancel Vivo Brazil: Close Your Line with Cancelamento de Plano the Official Way
Independent guide — no official affiliation with the platforms mentioned.
Short answer
You can close a Vivo line via Meu Vivo app under Atendimento > Cancelamento, by calling 1058, or at a Vivo store with ID. ANATEL rules require the operator to accept cancellation online; porting your number (portabilidade) cancels the line automatically.
Official source
meuvivo.vivo.com.br
Official Vivo account panel (Brazil)
01 — Step-by-step fix
Step-by-step fix
STEP 01
Sign in to Meu Vivo
Open meuvivo.vivo.com.br or the Meu Vivo app and sign in with your CPF. Open the 'Atendimento' (Support) section in the bottom menu.
STEP 02
Start the Cancelamento request
Tap 'Cancelar meu plano'; the system shows your fidelidade (commitment) status and remaining amount. Pick a reason and confirm — a protocol number appears on screen and via SMS.
STEP 03
Or close it by phone
Call 1058 (free from Vivo lines) and say 'quero cancelar meu plano'. The agent verifies your identity (CPF, birth date, address); decline retention offers and take the protocol number.
STEP 04
Settle fidelidade and device balance
If the fidelidade period is not over, remaining months × the discount plus any device installments are billed. See the amount under Meu Vivo > Fatura and pay the final bill.
STEP 05
Keep your number with portabilidade
To keep the number, start a portabilidade request with the new operator; under ANATEL rules the Vivo line closes automatically when the port completes, with no penalty.
Tips
- Always screenshot the Cancelamento protocol number — it is your only evidence in disputes.
- On 1058 choose the 'cancelar' menu first; selecting 'mudar de plano' routes you into retention screens.
- The final bill is prorated by day; timing the cancellation near the plan renewal date avoids overpaying.
02 — Frequently asked questions
Frequently asked questions
Can Vivo be forced to accept an online cancellation?
Yes — since 2023 ANATEL (the Brazilian telecom regulator) obliges operators to provide an online cancellation channel. The Cancelamento flow in Meu Vivo is that official channel.
How much does cancelling inside fidelidade cost?
Remaining months × the monthly discount plus any remaining device installments. The table is shown under Meu Vivo > Meu plano > Fidelidade.
Is fiber (Vivo Internet Fixa) cancellation different?
Yes — the fiber contract includes router return and possibly a technician appointment. Call 1065 or open a separate Cancelamento in Meu Vivo; equipment return is due within 30 days.
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Links in this guide point to official platform pages. Steps may change with platform updates; check the page date.
03 — Related guides