Cancel MTS (Russia) Subscriptions: Official Отмена подписки Steps
Independent guide — no official affiliation with the platforms mentioned.
Risposta breve
Cancel MTS add-ons and subscriptions via the Мой МТС app, the *111# USSD menu, or by calling 0890. Closing the mobile line itself requires an office visit with passport; digital subscriptions stop instantly.
Fonte ufficiale
login.mts.ru
Official account area (Russia) — subscription management
01 — Risoluzione passo dopo passo
Risoluzione passo dopo passo
STEP 01
Log in to Мой МТС
Open the app and check 'Услуги' → 'Мои подключения' for active subscriptions.
STEP 02
Tap Отключить on the service
Use the 'Отключить' button next to the service; confirmation arrives by SMS instantly.
STEP 03
Fast cancel via USSD
Dial *111# and pick the service number, or use the service's official cancel code (e.g. *111*919#).
STEP 04
Verify via 0890
If it stays active, call 0890 and get operator confirmation plus a request number.
STEP 05
To close the line itself
Full contract termination (расторжение договора) is only possible in an MTS salon with your passport; ask about the remaining balance refund.
Consigli
- *111*919# disables most common paid add-ons in one go.
- Enable 'Запрет контента' in Мой МТС to block unwanted subscriptions at the source.
- Always note the request number given by 0890.
02 — Domande frequenti
Domande frequenti
Is cancelling MTS subscriptions free?
Yes, digital subscription cancellation is free; you pay only for days already used.
Can I get a refund?
File a claim (претензия) for wrongly charged subscriptions; MTS reviews within 10 days.
Do I need an office to close my SIM?
Yes — full termination requires an in-person visit with ID.
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03 — Guide correlate