Cancel Telekom Germany: Terminate Your Contract the Official Way (Kündigung)
Independent guide — no official affiliation with the platforms mentioned.
Jawaban singkat
You can end a Deutsche Telekom contract online via Kundencenter > Vertrag > Kündigung, open a request in the MeinMagenta app, or email kündigungsfrist@telekom.de from your registered address. Notice is at least 4 weeks before the end of the billing period; fiber lines follow a special 2-week rule. The commitment end date is shown on your contract page.
Sumber resmi
kundencenter.telekom.de
Deutsche Telekom resmî müşteri merkezi
01 — Perbaikan langkah demi langkah
Perbaikan langkah demi langkah
STEP 01
Sign in to Kundencenter
Open kundencenter.telekom.de and sign in with your MeinMagenta account. Open the 'Vertrag' (Contract) tab in the left menu — your tariffs and commitment end dates are listed there.
STEP 02
Start the Kündigung wizard
Click 'Kündigung' under the tariff you want to end. The system shows your commitment status, the early-termination fee and the earliest possible end date. Confirm 'Kündigung zum nächstmöglichen Termin'.
STEP 03
Verify and submit
The system sends an SMS code for verification. Enter it and submit; you receive an Eingangsbestätigung (receipt) on screen and by email. Keep the Vorgangsnummer from that document.
STEP 04
Email or letter alternative
Email kündigungsfrist@telekom.de from the address on file with your name, Kundennummer and requested end date. By post: Deutsche Telekom AG, Kundenbetreuung, 61137 Bad Homburg.
STEP 05
Track the end date and final bill
After confirmation, check Rechnung Online for the final invoice. If a fiber router must be returned, a prepaid return label arrives by email; the return window is usually 30 days.
Tips
- Always save the cancellation PDF — Telekom support only accepts the document in disputes.
- The MeinMagenta chat assistant understands 'Vertrag beenden'; requesting there creates a written trail.
- Choosing a date near the end of the billing period avoids double billing; the screen calculates the recommended date.
02 — Pertanyaan umum
Pertanyaan umum
How far in advance must I cancel Telekom?
Standard contracts require notice at least 4 weeks before the end of the billing period. The exact date is shown in the 'Kündigungsfrist' row under Kundencenter > Vertrag.
What happens if I cancel inside the commitment?
You are billed the remaining monthly fees minus the tariff discount. The exact total is displayed on the cancellation screen before you confirm.
How does cancellation by number porting work?
When you start a Rufnummernmitnahme with a new provider, the Telekom line closes automatically on the porting date — no separate cancellation request is needed.
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