Power Outage Check (Turkey) — — Your Company & ALO 186 Guide

How to check a power outage fastest — a 5-step flow

1. 1

   Call ALO 186 (the fastest universal way)

   186 is the official fault and notification line covering every distribution company in Turkey. The system matches your location from your address/contract info and reports registered outages in your area with estimated restoration times. Fault reporting also happens through this line.

2. 2

   Identify your distribution company

   Find your province in the table or lookup tool below. The company operating the grid is your distribution company; its name also appears on your electricity bill.

3. 3

   Check via the company's site or app

   Every distribution company runs an 'outage inquiry' page on its website: select province/district/street to see planned and unplanned outages. Major companies (BEDAŞ, AYEDAŞ, Başkent, Gediz, the Enerjisa group) offer apps with push-notification outage tracking.

4. 4

   Learn planned outages in advance

   Maintenance and upgrade outages are published by province on company sites ahead of time. Apps can warn about upcoming planned outages for your selected area; enabling notifications is the most practical protection in outage-prone regions.

5. 5

   Apply safety measures during the outage

   Keep fridge and freezer doors closed (a full freezer holds cold for ~48 hours, a fridge ~4 hours). After power returns, switch sensitive devices (TV, PC, AC) back on after the voltage settles. Never wire a generator directly into the grid without a transfer switch.

These steps are marked with HowTo schema

Province-to-company map (21 regions, 81 provinces)

Istanbul is split between two companies: BEDAŞ on the European side, AYEDAŞ on the Asian side. The distribution company printed on your bill is the definitive operator for your location; the mapping here is resolved from public records of the distribution regions and boundary changes are rare.

Damage from outages and compensation rights

Distribution companies' liability is defined by regulation: in outages caused by company fault, consumers can file claims if they document the damage. The widely accepted path: open a fault ticket via ALO 186 on the day of damage (keep the ticket number), photograph the affected devices and keep purchase invoices, then apply in writing to the company's customer services.

If the claim fails, the Consumer Arbitration Committee (Tüketici Hakem Heyeti) accepts device-damage cases tied to power outages. Outcomes vary by company, outage type and documentation; this page gives no legal advice, only a summary of how the process works.

Practical protection in outage-prone areas

In areas with frequent outages the most effective protection is an uninterruptible power supply (UPS) for sensitive devices and a portable generator for heavy loads. A UPS protects PCs, modems and TVs from instant cutoffs; a generator must connect through a transfer switch to eliminate back-feed risk. For compressor devices like fridges, the 5-minute wait rule after restoration prevents compressor damage.

An up-to-date RCD (leakage relay) and fuse panel reduces damage from repeated voltage events. Surge-protected outlets are a cheap, effective layer for TV and home-office setups.

• Modem Lights MeaningRead your modem LEDs when internet doesn't return after an outage
• Wi-Fi Connected But No InternetThe most common home-network issue after outages

Method and scope

The company–province mapping here is based on publicly available corporate records of Turkey's 21 distribution regions. Distribution licenses rarely change hands; updates are made if company names or boundaries change. Real-time outage data is not published on this page — it teaches 'where and how to check', while the live feed always comes from the official channel.

The ALO 186 line and company processes can be updated by regulation; verify the official channel before important applications. Content is informational only and is not legal or compensation advice.

Frequently Asked Questions